1. What Information We Collect

We may collect the following personal information:

• Name
• Email address
• Phone number
• Billing and shipping address
• Order details
• Payment information (handled securely by third-party providers)
• Device and usage data (e.g. IP address, browser type, pages visited)
  
  

2. How We Collect Your Information

We collect information when you:

• Make a purchase
• Contact us (contact@arachid.com.au)
• Subscribe to emails or marketing
• Browse our website (via cookies and tracking technologies)
  
  

3. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Communicate with you
• Provide customer support
• Send marketing emails (you can opt out anytime)
• Improve our website and services
• Prevent fraud and maintain security
  
  

4. Payments

We use secure third-party payment providers including:

• Stripe
• Apple Pay
• Google Pay
• PayPal 

These providers process your payment information in accordance with their own privacy policies. We do not store full card details.

5. Cookies, Tracking & Advertising

We use cookies and similar technologies to:

• Keep the website functioning properly
• Understand how users interact with our site
• Improve performance and user experience

We may also use tracking tools such as:

• Meta (Instagram ads)
• TikTok (TikTok ads)

These platforms may use pixels or similar tracking technologies to:

• Measure ad performance
• Show you relevant ads on their platforms
• Track actions like purchases or visits

This may involve sharing limited data (such as your email or browsing activity) with these platforms.

You can control or disable cookies through your browser settings.

6. Disclosure of Personal Information

We may share your information with:

• Payment providers (Stripe, PayPal)
• Shipping and fulfilment providers
• Website hosting and technical providers (e.g. Hostinger)
• Analytics and advertising partners (e.g. Meta, TikTok)

We only share information necessary to operate our business.

7. Data Storage and Security

We take reasonable steps to protect your personal information.

However, no system is completely secure, and we cannot guarantee absolute security.

8. Access and Correction

You may request access to or correction of your personal information by contacting us:

📧 contact@arachid.com.au

9. Marketing Communications

You can opt out of marketing emails at any time using the unsubscribe link.

10. Overseas Disclosure

Some of our service providers may store or process data outside Australia.

By using our website, you consent to this.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

12. Contact Us

For any privacy-related questions:

📧 contact@arachid.com.au