Terms and Conditions

Last updated: April 2026

Returns & Refund Policy

We want you to be happy with your purchase, but as a small business, we have a limited returns policy.

Change of Mind

We do not offer refunds for change of mind.

However, we may offer:

  • Store credit, or
  • Exchange

if the item is:

  • Unworn
  • Unused
  • In original condition
  • Returned within 14 days of delivery

Refunds (Strict Conditions)

Refunds will only be provided if:

  • The item is faulty, damaged, or incorrect, OR
  • The item is returned in brand new condition (subject to approval)

We reserve the right to inspect all returned items before approving a refund.

Return Process

To request a return, contact us at:
 contact@arachid.com.au

Include:

  • Your order number
  • Reason for return

If approved:

  • Customers are responsible for return shipping costs
  • We recommend tracked shipping

Non-Returnable Items

We do not accept returns on:

  • Worn or used items
  • Items without original packaging

Australian Consumer Law

Nothing in this policy overrides your rights under Australian Consumer Law.

You are entitled to a replacement or refund for a major fault.

  • Secure Checkout

  • Apple Pay · Visa · Mastercard

  • Fast Delivery

  • Customer Satisfaction

Why A Rachid

Our Promise

  • Effortless Elegance

    Pieces designed to move with you, from day to evening, with timeless grace.

  • Quality Craftsmanship

    Every stitch, every seam — meticulously crafted with premium fabrics.

  • Accessible Pricing

    Luxury should not be exclusive. Premium fashion at fair, transparent prices.

  • Designed for You

    For the modern woman who values modesty without compromising on style.